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KMID : 0904520070200010127
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Health and Medical Sociology
2007 Volume.20 No. 1 p.127 ~ p.151
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Analysis of the Factors for Hospital Workers’ Job Satisfaction
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Lee Yoon-Hyeon
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Abstract
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The management environment for hospitals is rapidly getting worse because of changes in the circumstances in and out of hospitals such as continuous increase of consumers’ needs and opening of the medical market. In the medical market where competition for survival is severe, each hospital is striving to improve its management environment and to get its competitiveness. And in order to increase the quality of its medical service, each hospital employees various programs for job improvement, through which it is establishing countermeasures for its employees’ job satisfaction.
Job satisfaction is pleasant and positive emotional status that employees get to have through their job results. It can be made when various technologies can be used, jobs are clear, and autonomy is guaranteed. In addition, it becomes the origin of an individual’s sense of accomplishment, stability, and growth. Job satisfaction is defined as a feeling of self-realization and as the sense of accomplishment so employees’ job satisfaction or dissatisfaction is closely related with the creation of customer services and with improvement of productivity. Consequently, the quality and the true service of hospital employees can be absolute competitive factors in management of hospitals. In general, job satisfaction has been recognized as the important index for efficacy of an organization in the process of the top management’s decision making. There are many research results showing that from the viewpoint of an organization, high job satisfaction brings reduction of the members’ job change or absence, which makes an effect of production increase. In this respect, hospital workers’ job satisfaction is an important variable for the management of hospitals. This study intended to clarify the relations among workers’ job satisfaction, the environmental factors around the workers, and other factors.
This study classifies the factors for job satisfaction into: the characteristics of an organization; job environment; interpersonal relations; psychological factor; and value realization. The findings are summarized as follows:
First, in terms of the factor of interpersonal relations, the relationship with seniors, rather than with colleagues, showed higher correlation with job satisfaction. It means that hospitals need to put more importance on the roles of seniors in their management. Second, in terms of the factor of job environment, ’fair criteria for wage’ showed the highest correlation while ’fair promotion system’ showed the lowest correlation. It means that out of the characteristics of an organization influencing job satisfaction, ’fair criteria for wage’ is regarded as an important factor of job satisfaction.
Third, the social understanding, one of the psychological factors, had higher correlation with job satisfaction rather than job immersion. That is, the social understanding of the job becomes an important factor to increase hospital workers’ will to work.
Fifth, the factor of value realization showed the lowest correlation with job satisfaction unlike other factors. Pursuit of movement to a higher position, social position, and attitude toward income had less than 20% correlations.
It is judged that education for employees in terms of the sense of job and the social job ethics will be needed, and only if hospital workers are correctly motivated (it is difficult in reality though) and they have the correct mind to give love to the sick for the society and the country, it will become the strongest factor for correlations with job satisfaction.
In conclusion, it can be said that the first factor-social friendship, the opportunity for development, welfare systems, and working environment-is very important in increasing the productivity of hospitals through hospital employees’ satisfaction with their job, and that the fourth psychological factor -job immersion, preference for activity and social understanding-is working as the factor to decide hospital workers’ job satisfaction.
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KEYWORD
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job satisfaction, positive emotional status, correlations with job satisfaction
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